Return policy
Return Policy | Arhonason
Order Cancellation
At Arhonason, we understand that plans may change.
Orders can be cancelled before they have been shipped.
If you request cancellation within this period, we will provide a full refund to your original payment method.
Please note that once an order has been shipped, we are unable to cancel the order. In this case, you may request a return according to our return policy below.
Returns
We want every Arhonason customer to feel confident with their purchase.
We accept return requests within 30 days after receiving your order.
To be eligible for a return:
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The item must be unused and unworn.
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The product must be in the same condition as received.
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The item must include the original packaging and tags (if applicable).
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Proof of purchase or order information must be provided.
Please contact our customer service team before sending any return items. Returns sent without prior approval may not be accepted.
Please do not send products directly back to the manufacturer.
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
No restocking fees will be charged for approved returns.
Refunds
Once your return is received and inspected, we will send you an email confirming the status of your refund.
If your return is approved:
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Your refund will be processed to your original payment method.
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The refund will be issued within a reasonable processing period.
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Your bank or payment provider may require additional time to complete the transaction.
Refund processing times may vary depending on your payment method and financial institution.
Late or Missing Refunds
If you have not received your refund yet:
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Please check your bank account or payment statement again.
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Contact your credit card provider, as processing times may vary.
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Contact your bank for additional confirmation.
If you have completed these steps and still have not received your refund, please contact our customer service team.
Damaged, Incorrect, or Defective Items
If your order arrives damaged, incorrect, or has a quality issue, please contact us within 48 hours of delivery.
Please provide:
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Order number
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Description of the issue
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Photos of the product and packaging
Our team will review your request and provide the best possible solution.
Return Process
To request a return, please contact:
Brand Name: Arhonason
Email: Your Customer Service Email
Please include your order number and reason for return.
Our customer service team will provide the return instructions and address after reviewing your request.
Arhonason is committed to providing a smooth shopping experience and ensuring every customer receives products they love.